The Importance of Disabled Call Systems: Enhancing Accessibility and Safety

In a world that strives for inclusivity, ensuring accessibility and safety for all individuals, including those with disabilities, is of paramount importance. Disabled call systems are a crucial element in achieving this goal. These systems are designed to provide efficient communication and support to people with disabilities in various environments, such as healthcare facilities, educational institutions, commercial buildings, and public spaces. This article explores the significance of these systems, their components, and their impact on promoting inclusivity and safety.

Understanding Disabled Call Systems

A disabled call system, also known as a disabled refuge alarm or assistance alarm system, is a dedicated communication system that allows individuals with disabilities to call for help or assistance in case of emergencies or other situations. These systems are typically installed in buildings to provide a means of communication for people who may have mobility impairments and cannot easily evacuate the premises during an emergency.

Components of Disabled Call Systems

These are designed with various components to ensure effective communication and response. Some of the key components include:

  • Help Points: Help points are strategically located throughout the building, usually near refuge areas or safe zones, where individuals with disabilities can seek assistance.
  • Call Buttons: These are large and easily accessible buttons that users can press to initiate a call for help.
  • Indicators: LED indicators are often included to show the status of the call, such as when it has been received and acknowledged.
  • Intercoms: Intercoms or two-way communication devices allow users to communicate directly with designated responders or staff members.
  • Remote Monitoring: Some call systems are connected to a monitoring station or control centre, allowing trained personnel to receive and respond to calls for assistance promptly.

The Importance of Disabled Call Systems

  • Ensuring Safety and Inclusivity: These systems play a vital role in ensuring the safety and well-being of individuals with disabilities. In the event of an emergency, these systems provide a means for users to call for help, facilitating their safe evacuation or assistance.
  • Compliance with Regulations: The UK have specific regulations and building codes that mandate the installation of disabled call systems in certain types of buildings to ensure compliance with accessibility standards. SR Fire and Security are fully compliant with BS 5839-9:2021.
  • Peace of Mind: Disabled call systems provide peace of mind to individuals with disabilities, their families, and caregivers, knowing that help is just a button press away in case of an emergency.
  • Rapid Response: With remote monitoring capabilities, these systems enable a quick response from trained personnel, enhancing emergency preparedness and response.
  • Support for Emergency Services: These systems can relay vital information to emergency services, helping responders better understand the specific needs of individuals with disabilities during an emergency.

What Types of Building Require/Use These Systems

Healthcare Facilities: Hospitals, nursing homes, and assisted living facilities often implement disabled call systems to ensure the safety of patients and residents with mobility challenges.

Educational Institutions: Schools, colleges, and universities install disabled call systems to support students, staff, or visitors with disabilities.

Commercial Buildings: Shopping centres, office complexes, and public buildings install disabled call systems to meet accessibility requirements and promote inclusivity.

Transport Hubs: Airports, train stations, and bus terminals implement disabled call systems to assist travellers with disabilities during emergencies or everyday situations.


When it comes to installing disabled call systems, partnering with a trusted and experienced provider like SR Fire and Security can make all the difference. With years of expertise in fire and security solutions, we understand the unique needs of individuals with disabilities and the importance of promoting inclusivity. Our team of skilled professionals are well-versed in designing and installing customised systems that comply with all relevant regulations and standards. Moreover, our commitment to quality and customer satisfaction ensures that clients receive reliable and user-friendly solutions that cater to their specific requirements. By working with us, you can rest assured that your systems will be expertly installed, enabling you to enhance accessibility and safety for everyone in your building or facility.

Disabled call systems are an essential tool for promoting accessibility, safety, and inclusivity in various environments. By providing individuals with disabilities a means to call for help, these systems empower them to navigate their surroundings with confidence, knowing that assistance is readily available. As society continues to strive for equal opportunities and inclusivity, the adoption of these systems in public and private spaces becomes increasingly critical. As a result, individuals with disabilities can live and navigate their lives with a sense of security and peace of mind.

Read more about our Disabled Call Systems here or contact us today.